Get to know the trusted nurse

I began my nursing career as a staff nurse in an inpatient organ transplant unit. I quickly found my passion for the psychosocial and emotional support that critical care patients require. This inspired me to shift my specialty to behavioral healthcare where I spent the next 25 years.

During that time, I gained extensive experience working in:

•  Inpatient psychiatric and substance use detox units 
•  Outpatient treatment programs for behavioral health and substance use
•  Outpatient medication clinics
•  Emergency room consultations
•  Crisis management
•  Utilization management and case management for managed care organizations

Managed Care Leadership and Public Speaking

For the past 10 years, I have held leadership roles at managed care organizations. I developed integrated care management and utilization management teams that served members with behavioral health and medical issues. I also successfully completed rigorous National Committee for Quality Assurance audits, supported risk adjustment projects, and oversaw implementation of multiple medical management software platforms.

I had several public speaking engagements related to behavioral health services, integrative healthcare, and providing psychological safety in the workplace. I was also an active member of the Cultural Competency and Diversity, Equity, and Inclusion committees at the companies where I worked.

Medical Documentation and Compliance Review

The combination of direct clinical experience, managed care, and leadership roles elevated my

documentation and medical record review skills. Like my instructors in nursing school, I subscribe to the motto “if you didn’t write it down, it didn’t happen.”  This philosophy also applies to other types of audits. After reviewing thousands of pages of medical records and policy documents, while working at health plans, I fine-tuned my investigative skills to support health plan members to get the services they needed and to seek detailed clarification and validation in documentation.  

Helping Consumers Navigate a Complex System

My extensive experience and knowledge of the complexities of the healthcare system was the

inspiration for pivoting towards providing consultation services. This has given me the opportunity to advocate for clients more independently and individualize, while broadening the scope of services I can provide. 

I bring a unique perspective of healthcare from the delivery system, health insurance industry, regulatory organizations, and behavioral health specialty. I value sharing my experience with clients to improve health equity and healthcare outcomes.